FAQ

I want to learn from you to wire  crochet in the ISK technique , where do I start ?

I'm happy you ask , I know there are lots of kits and it can be confusing, a detailed explanation is available on Where Do I start page.

 

Will I be able to follow your tutorials?

Anyone can follow my tutorials, no special skills are required, only good vision and steady hands, everything is explained in detail .

 

Can I Follow your tutorials to make jewelry for sale ?

All rights are reserved for Yael Falk aka Yoola , it is prohibited to make identical items for sale but allowed to make and sell variations ! :)

 

What is gold filled ?

Gold-filled jewelry is composed of a solid layer of gold bonded with heat and pressure to a base metal such as brass. The most common stamps found on gold-filled jewelry are 1/20 12kt GF.

Gold-filled items, even with daily wear, can last five to 30 years. Gold-filled items are 50 to 100,000 times thicker than regular gold plating, and 17 to 25,000 times thicker than heavy gold electroplate

  

 Will you create custom jewelry for me ?

We are happy to hear your ideas and if possible to implement it to your "dream jewel", contact us via email to inquire yooladesign@gmail.com

 

Will I be charged with taxes?

ONLY Orders shipped to addresses in Israel are applicable to 18% Sales tax, other Tax are subject to the customs in the relevant country. 

 

Will I be charged with customs fees?

When purchasing goods from abroad, customs duty and/or Import VAT may be due.

It is the sole responsibility of the buyer to pay those fees if requested.

We will provide all required documentation.

 

Do you offer gift wrapping?

We gift wrap purchases if requested with no extra charge.

just leave a note on checkout.

 

Do you combine shipping?

We combine shipping for multiple purchases.

Shipping fees are on a flat basis – a one-time fee is applied regardless of the number or weight.

 

How do i expedite shipping for my order?

We offer Fedex shipping, It takes 3-5 business days to arrive to most destinations. this option will appear on checkout.

 

What is the default shipping option ?

We use Registered Airmail shipping . The cost of this option will appear under “shipping” on checkout.

Registered Airmail shipping takes 2-3 weeks to the US, Australia and the far east, 1-2 weeks to the UK and most European countries.

 

Where do you ship to ?

We ship worldwide, to all countries that have postal relations with Israel.

View our Shipping & Handling section for the full list of countries.

 

How long will it take to prepare my order?

We ship non custom orders in 1-3 days.

 

Can I return my order?

Please check our return policy for more information.

 

What payment methods do you accept?

We accept Paypal payments , You don’t need to have a paypal account in order to pay.

You can Pay with your debit or credit card directly on the PayPal site, as a PayPal guest .

For wholesale orders, bank wire transfer payments are also available – please contact us for more details: yooladesign@gmail.com

 

 Have any other questions ?

 feel free to contact us by email yooladesign@gmail.com