FAQ

I want to learn from you to wire  crochet in the ISK technique , where do I start ?

I'm happy you ask , I know there are lots of kits and it can be confusing, a detailed explanation is available on Where Do I start page.

 

Will I be able to follow your tutorials?

Anyone can follow my tutorials, no special skills are required, only good vision and steady hands, everything is explained in detail .

 

Can I sell the pieces I make ?

You are welcome to make my designs to sell, provided that you credit "YoolaDesign" and include a link to the pattern’s web page at Yooladesign.com or a general link pointing to the site. 

Using my images continues to be prohibited, you can't post my images to sell your work, pls take your own photos :)

The pattern itself and the photographs included in it are property of YoolaDesign, it is available for your personal use only. 
No reproduction in whole or in part or distribution of the pattern or its content is allowed. pls respect the time and effort I put in the preparation of each pattern.

 

What is gold filled ?

Gold-filled jewelry is composed of a solid layer of gold bonded with heat and pressure to a base metal such as brass. The most common stamps found on gold-filled jewelry are 1/20 12kt GF.

Gold-filled items, even with daily wear, can last five to 30 years. Gold-filled items are 50 to 100,000 times thicker than regular gold plating, and 17 to 25,000 times thicker than heavy gold electroplate

 

Will you create custom jewelry for me ?

We are happy to hear your ideas and if possible to implement it to your "dream jewel", contact us via email to inquire yooladesign@gmail.com

 

Will I be charged with taxes?

ONLY Orders shipped to addresses in Israel are applicable to 17% Sales tax, other Tax are subject to the customs in the relevant country. 

 

Will I be charged with customs fees?

When purchasing goods from abroad, customs duty and/or Import VAT may be due.

It is the sole responsibility of the buyer to pay those fees if requested.

We will provide all required documentation.

 

Do you offer gift wrapping?

We gift wrap purchases if requested with no extra charge.

just leave a note on checkout.

 

Do you combine shipping?

We combine shipping for multiple purchases.

Shipping fees are on a flat basis – a one-time fee is applied regardless of the number or weight.

 

How do I expedite shipping for my order?

We offer Fedex shipping, It takes 3-5 business days to arrive to most destinations. this option will appear on checkout.

 

What is the default shipping option ?

We use Registered Airmail shipping . The cost of this option will appear under “shipping” on checkout.

Registered Airmail shipping takes 2-3 weeks to the US, Australia and the far east, 1-2 weeks to the UK and most European countries.

 

Where do you ship to ?

We ship worldwide, to all countries that have postal relations with Israel.

View our Shipping & Handling section for the full list of countries.

 

How long will it take to prepare my order?

We ship non custom orders in 3-5 days.

 

Can I return my order?

Please check our return policy for more information.

 

What payment methods do you accept?

We accept Credit Cards and Paypal, you will see both options on checkout, the credit cards option is right beneth the paypal button.

For wholesale orders, bank wire transfer payments are also available – please contact us for more details: info@yooladesign.com

 

Have any other questions ?

 feel free to contact us by email info@yooladesign.com

SHIPPING

We offer worldwide FREE shipping on all orders over 49 USD.
All items will be ready to ship within 3-5 days, unless otherwise specified. 

These are the estimated shipping times:

USA ==> registred mail approx 14 days.
Canada ==> registred mail approx 16 days.
Australia ==> registred mail up to 30 days.
Europe ==> registred mail up to 14 days.
Rest of the world ==> registred mail up to 30 days.

Express shipping of 3-5 days is available with either Fedex or EMS express, you will see one or two these options on checkout, depending your destination.

Digital products are available for download right after your purchase via the link that will be sent to you.